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FAQ

How long will it take for my order to arrive?

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.International delivery usually takes about 15–30 business days. Orders are shipped by e-packet, which is a China's Postal Service product. After processing and leaving the warehouse, items usually take between 12 and 25 days to arrive at their destination but can take longer from time to time.

What items are returnable?

  • Within 10 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

 

What items are non-refundable?

  • Free gifts or promotional items

 

Are there any charges for return?

  • There is no charges for return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges

 

How do I return?

  • Enter your order number and email address in the in the contact us page  https://classiquewear.com/pages/contact-us .Please include a message stating a reason for the return so we know how best to help you and we will get back to you as soon as possible.
  • To return your product, you should mail your product to: 12 Chatsworth Place Stoke-On-Trent GB ST3 7DW Staffordshire United Kingdom

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

If you still have any questions please email us at  classiquewearcustomerservice@gmail.com or leave us a message below and we will get back to you shortly.

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